MONTGOMERY’S CUSTOMER CARE

How can we help?

Find quick answers about your order, delivery, returns, sizing and more.

Try “track order”, “return” or “size guide”

Track My Order Check the latest delivery status.
Start a Return Review eligibility and instructions.
Shipping & Delivery View timing, costs and processing.
Contact Montgomery’s Get personal customer care.

CUSTOMER CARE DIRECTORY

Browse help topics.

Everything you need for a smooth Montgomery’s shopping experience, organized by topic.

01

Orders & Tracking

Manage your order from confirmation through delivery.

  • Track an order
  • Change or cancel an order
  • Missing or damaged items
02

Shipping & Delivery

Understand processing, delivery timing and carrier updates.

  • Delivery timeframes
  • Shipping costs
  • Delayed deliveries
03

Returns & Refunds

Find return instructions and information about your refund.

  • Return policy
  • Start a return
  • Refund timing
04

Products & Sizing

Choose confidently with product, fit and care guidance.

  • Size guide
  • Product information
  • Care instructions
05

Payments & Promotions

Get help with checkout, payment methods and offers.

  • Payment options
  • Promotion codes
  • Payment issues
06

Account & Privacy

Manage account access, addresses and privacy preferences.

  • Sign in help
  • Update account details
  • Privacy & security

POPULAR QUESTIONS

Answers, without the runaround.

Clear information for the questions customers ask most. Select a question to view the answer.

01 Where is my order?

Once your order ships, we’ll email your tracking details. Use the tracking link for the latest carrier updates. Tracking can take up to 48 hours to display movement after dispatch.

02 How long does delivery take?

Most orders are delivered within 7–15 business days after processing. Delivery timing may vary by destination, carrier conditions and peak shopping periods.

03 Can I change or cancel my order?

Contact customer care as soon as possible. We’ll try to help before fulfillment begins, but changes or cancellations cannot be guaranteed once an order is processing.

04 What is Montgomery’s return policy?

Eligible items may be returned within 30 days of delivery. Products should be unworn, unused and returned with original tags and packaging. Final-sale items may not be eligible.

05 When will I receive my refund?

After your return is received and inspected, approved refunds are issued to the original payment method. Your bank may require additional time to post the credit.

06 How do I find the right size?

Use the size guide on the product page and compare the measurements with an item you already own. Product-specific fit notes can provide additional guidance.

07 Why is my promotional code not working?

Check the code’s expiration date, eligible items and minimum purchase requirements. Only one promotional code may be accepted per order unless the offer states otherwise.

08 What if my item arrives damaged or incorrect?

Please contact customer care promptly with your order number and clear photos of the item and packaging. We’ll review the issue and provide the appropriate next steps.

PERSONAL ASSISTANCE

Still need help?

Our customer care team can assist with orders, returns and product questions. We usually respond within 1–2 business days.

CONTACT US TRACK AN ORDER
Secure checkout
Tracked delivery
30-day returns